Q: I have bought VideoLightBox, I installed, but when I double click VideoLightBox shortcut on desktop, nothing happens.
VideoLightBox does not work. What can I do ?
My system is: Windows 7 Ultimate 64bit
A: Try to do the following:
Control panel -> System -> Advanced system settings -> (Performance) Settings -> Data Execution Prevention.
Turn off DEP or add the app. in the exception list.
If the problem persists, then try to add the app. in the whitelist of your antivirus.
I just bought your product. I cannot get this to work properly from following the directions on your lightbox2 video web page. Works fine in Internet Explorer. Please let me know that this amount will be credited to the youtube video popup Visa card used to purchase this software.
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