Q: VideoLightBox is not for me and I would like a refund please. Should I just request a refund through PayPal? Thanks.
A: Sorry, we don’t offer refund policy due the nature of digital products. All our products have full-functional free version that you can test and decide whether you want to purchase or not.
Dear Support, I would like to know is it possible to add titles for thumbnails in Video LightBox? A video player message saying "Videolightbox stopped working". I am still having the video thumbnail html issue where the video opens full screen instead of inside the pop up window. I like the video to appear in a pop-up window, as it does when I preview the page in Dreamweaver, but on my web page it always opens in full screen in a new window.
Dear Support, I added the Video LightBox to my page but when the window pops up, it goes to the lightbox video html wrong position on the page, not center. For e.g. after creating an video popup jquery index.html, the aspect ratio settings are the same for all videos. I couldn't find arrows mentioned on your website ("What's new part", Video LightBox v1.3) and I can not get them with any template. Is there anyway I can do that too?
Just purchased the unlimited license for Video Lightbox. I need to place videos in WordPress.org I am not a lightbox mp4 programmer/developer. When I tested using Video Lightbox these youtube video player captions did not appear. How can I get the videos to do the same?
I am having problems uploading my lightbox video html5 MP4 files to video lightbox. Does it matter? This CSS feature does not seem to be working. I want it to play automatically, after the html page loaded.
Your directions are not working. I do not like your overlay video software. While this is perfectly acceptable for the free version, I don't think it would be appropriate for the paid for version. I want to create a button below the video with the content information - it must open a window when I position (rollover) the vimeo popup mouse over the button.
I have been using the the demo version, and the Mac style controller bar doesn't come up, is that because it's the demo version? The videos I load on the web video web with videolightbox through windows I can not see them on the html5 embed video iPad. I found on your website "SINGLE WEBSITE" and "UNLIMITED WEBSITES". Thank you