Q: Hi. I built a video gallery in your application. I inserted it into the web page built in Microsoft Expression. The pictures showed beautifully in the web browser preview (Firefox) but when I published it on the Internet the videos did not show.
Please can you help?
Thank you
A: Generated folder should be into the same folder with your page (where you added
VideoLightBox) on your server. If you get "question marks" instead of thumbnails, it means
that you didn't upload VideoLightBox folder on your server at all or upload it into wrong
place. Please check it.
For example, you have the following folders and files on your server:
pages/
page1.html
page2.html
new_pages/
page3.html
page4.html
main_page.html
So, if you add VideoLightBox into:
* "main_page.html" page - generated folder should be into a root folder on your server;
* "page1.html" or "page2.html" - generated folder should be into "pages" folder on your
server;
* "page3.html" or "page4.html" - generated folder should be into "new_pages" folder on your server.
.bak file is generated by "Insert to page" wizard. You need not to upload .bak files on your server.
Dear Support, I am testing my site in Internet Explorer and the video popup video displays separately from the frame for it? I have a problem in Safari browser. There is limited help on how to add the video gallery lightbox video to my site. Please can you help me ?!
Hello, support. There's only one player skin. I try to put the vimeo lightbox link from youtube playlist to the video lightbox code program but it never work.
Hi, your youtube popup player product is great. Once I hit publish I don't get any html coding to paste in my vimeo video website. How many computers can I install VideoLightBox on?
I am demoing the website video player Video Lightbox and would like to know if it is compatible with the iPhone. After inserting a gallery on my page in Dreamweaver, it previews perfectly but when I upload it to my site the lightbox youtube graphic and video are missing. If there is any update or new version for this can I get it free or I have to pay for this? Please, advise.
Dear Support, I've bought the lightbox mp4 app. I have a problem where my insert video html VideoLightBox gallery works in all browsers except IE (I’m using Win 7 + IE10). Please help.
Installed for mac and will not run. As you well know, the automatic selection of thumbnails more often than not gives a embed youtube video very unattractive thumbnail. When I tested using Video Lightbox these web media player captions did not appear. Does videolightbox automatically convert MP4s to HTML5?