Q: Dear support,
Please refund my purchase today for the videolightbox. I received the emails regarding the activation key and have not used it to activate my software. After looking at your free software further realized that it doesn't perform the way it needs to perform.
Please let me know that this amount will be credited to the Visa card used to purchase this software.
A: Sorry, we don't offer refund policy due the nature of digital products. All our products have full-functional free version that you can test and decide whether you want to purchase or not.
Dear Support, I would like to use both (Visual LightBox and Video LightBox)on the same page. How can I correct that so the light box video progress bar/playbar is constant at the bottom of the jquery lightbox video for the entire length of the video? Is there a way to activate the version I did with free demo so I don't have to create it again?
ust purchased the product, downloaded latest and registered. When we test it, using Dreamweaver's preview function it works fine. I have the lightbox play video problem that we have different sizes of movies on our website that need to fit the lightbox video jquery voverlay. I recently downloaded video light box and I am trying to bring in flv and mp4 videos from my server and all I get is "the video url is unsupported or invalid" Can you shed any light to this problem?
We are using the popup video youtube free version of your lightbox for a website and are interested in purchasing the business version. I am still having the issue where the video opens full screen instead of inside the pop up window. Everything was working fine, however at some point the videos that are on the Vimeo site are not displaying correctly in full screen mode, the first video at the top of the page for instance plays perfectly in its pop out window but when you expand the window to full screen mode, it displays a very small video centered on the jquery video popup page.
Hello. The only thing I can't find is how to stop the gallery from centering on the page? The lightbox player product pages are in the main directory of the site. I would simply like to launch the overlay automatically without the need for the video lightbox example user to click a thumbnail or a text hyperlink.
Dear Support I've now inserted the coding onto a blank page.... It still doesn't work correctly... why?? I need to be able to insert, modify and manage these videos on my own without the support of my development team in order to minimize overhead. I have a problem where my html5 lightbox video VideoLightBox gallery works in all browsers except IE (I’m using Win 7 + IE10). What is the javascript video popup reason of problem?
I am unable to "Add a video from URL". I have tried several alternatives to find a solution but i get no result. We recently had a request that these html embed video videos be able to play at full screen. I would simply like to launch the overlay automatically without the need for the user to click a vimeo lightbox thumbnail or a text hyperlink.